Do you offer custom orders online/over the phone?
- If you have ordered from us previously, we have your measurements on file and can accept orders via email or phone. We currently do not support custom orders through our web store.
Do you offer custom home appointments?
- We do not - we currently only offer custom appointments at our physical location in Summit, NJ.
How long does an appointment/fitting take?
- Your first appointment involving fabrics, details, and measurements will usually take about 45 minutes - 1 hour. The majority of this time is spent picking fabrics and details, so if you have something particular in mind it may be much quicker.
What is the turnaround time for custom shirts?
- Our custom shirts take approximately 4 weeks.
What is the turnaround time for custom suits or sport coats?
- Our custom suits and sport coats take approximately 5-6 weeks.
Can orders be rushed?
- Shirt orders can be rushed for an additional $70 fee per shirt. Suits and other tailored clothing can be rushed for $150 per garment.
Do you have order minimums?
- We have a 4 piece minimum on custom shirts and charge a $50 pattern cutting fee on any order less than 4. There is no minimum on our custom suits, sport coats, or trousers.
Where are your products made?
- Our custom products are all proudly made in the United States of America. Some of our accessories are sourced from European factories.
What forms of payment do you accept?
- We accept all major credit cards, checks, and cash.
Do you require a deposit?
- All custom orders require a minimum 50% deposit at the time of order with the remaining 50% charged at delivery.
Are custom products returnable/refundable?
- All custom products are final sale and are not returnable or refundable. In the event of a poorly fitting garment, we will alter or remake it at no additional cost. If after altering or remaking a poorly fitting garment you are still not satisfied, we will issue a full refund.
Are accessories and other products returnable?
- Any non-custom products are returnable for a full refund within 30 days of purchase. We do not offer cash refunds.